UNDER CONSUMER PROTECTION LAW NO. 6502

Distance Sales Agreement

Last Updated: July 2026

ARTICLE 1 – PARTIES

1.1 - SELLER INFORMATION
Trade Name: Tarzı Hayal Mobilya Tasarım Sanayi ve Ticaret Anonim Şirketi
Address: Yeniceköy Mah. 639. Sk. No: 2/B İnegöl / Bursa, Turkey
Phone: +90 543 676 26 84 | Email: destek@th2.store
Tax Office & No: İnegöl Tax Office - 8251018383 | MERSİS No: 0825101838300001
Return Warehouse: Yeniceköy Mah. 639. Sk. No: 2/B İnegöl / Bursa, Turkey

1.2 - BUYER INFORMATION
The buyer is the client who orders the product subject to the agreement via the www.tarzi-hayal.com website and whose name, surname, address, email and phone details are provided in the order form.

ARTICLE 2 – OBJECT & SCOPE OF THE AGREEMENT

This Distance Sales Agreement ("Agreement") outlines the rights and obligations of the parties in relation to the sales and delivery of furniture, lighting, textile and decoration products ordered electronically by the BUYER via the SELLER's www.tarzi-hayal.com website, in accordance with the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

ARTICLE 3 – PRODUCT DETAILS, PRICE & DELIVERY/SHIPPING CHARGES

The essential characteristics of the product or service subject to the contract (type, quantity, brand/model, color, quantity, sales price including VAT, and shipping/delivery fee) are detailed in the payment summary section at the end of the order process and in the order confirmation email sent to the BUYER. All prices are inclusive of VAT.

ARTICLE 4 – PAYMENT & DELIVERY TERMS

Payment Methods: The BUYER can make payment via credit card, debit card (powered by secure Iyzico/PayTR 3D infrastructure), or Bank Transfer/EFT.
Delivery Time: Ready-stock items are delivered in 3-7 business days; custom orders manufactured with specific fabric, polish or custom dimensions are delivered within 4 to 6 weeks. The legal maximum delivery limit of 30 days is reserved.
White Glove Delivery: Furniture and large-scale orders are carried to the BUYER's apartment, assembled, and delivered by the SELLER's authorized logistics team by appointment.

ARTICLE 5 – RIGHT OF WITHDRAWAL

The BUYER may exercise their right of withdrawal within 14 (fourteen) days from the delivery of the product to themselves or the third party at the indicated address, without giving any reason and without paying any penal clause. It is sufficient to notify the SELLER via email (destek@th2.store) or phone (+90 543 676 26 84) within this period.

ARTICLE 6 – RIGHT OF WITHDRAWAL EXCEPTIONS FOR CUSTOM FURNITURE

IMPORTANT LEGAL NOTICE (Regulation on Distance Contracts Art.15/1-b):
In accordance with the legislation, the BUYER cannot exercise the right of withdrawal for products manufactured in line with the special requests and needs of the BUYER, or personalized (custom fabric selection, custom dimension solid wood manufacturing, personalized color/varnish application).

ARTICLE 7 – RETURN PROCEDURE & DAMAGE ASSESSMENT REPORT

For standard products where the right of withdrawal is exercised, the product must be returned to the return address with its packaging intact, unassembled, and resaleability undamaged. The BUYER must inspect the product in front of the courier/delivery staff, and in case of any broken, crushed or damaged package, they must obtain a "Damage Assessment Report". Shipping damages without a report may not be claimed against the carrier.

ARTICLE 8 – DISPUTE RESOLUTION

For disputes arising from this Agreement, the Consumer Arbitration Boards and Consumer Courts in the place where the BUYER resides or where the consumer transaction is performed are authorized, within the monetary limits declared annually by the Ministry of Trade.